Shipping Information
Everything you need to know about our shipping methods, delivery timeframes, and costs.
Our Shipping Process
Order Placed
Your order is confirmed and processed within our system.
Order Processing
We prepare your items and package them securely.
Order Shipped
Your package is on the way with tracking information sent to you.
Order Delivered
Your package arrives at your doorstep ready to enjoy.
Domestic Shipping
Shipping rates and estimated delivery times within the United States.
| Shipping Method | Delivery Time | Cost | Free Shipping Threshold |
|---|---|---|---|
| Standard Shipping | 3-5 business days | $4.99 | Free on orders over $50 |
| Express Shipping | 2 business days | $9.99 | Not Available |
| Next Day Delivery | 1 business day | $19.99 | Not Available |
International Shipping
Shipping rates and estimated delivery times for international destinations.
| Region | Delivery Time | Cost | Free Shipping Threshold |
|---|---|---|---|
| Canada | 5-7 business days | $9.99 | Free on orders over $75 |
| Europe | 7-10 business days | $14.99 | Free on orders over $100 |
| Asia Pacific | 10-14 business days | $19.99 | Free on orders over $150 |
| Rest of World | 14-21 business days | $24.99 | Free on orders over $200 |
Order Processing
- •Orders are typically processed within 24 hours on business days.
- •Orders placed after 2:00 PM EST may not be processed until the next business day.
- •You will receive a shipping confirmation email with tracking information once your order ships.
- •Business days are Monday through Friday, excluding holidays.
Shipping Restrictions
- •Some products may not be available for international shipping due to regulatory restrictions.
- •Additional customs fees, taxes, and duties may apply to international orders and are the responsibility of the recipient.
- •P.O. Box addresses may result in shipping delays and are not eligible for Next Day Delivery.
- •We currently do not ship to APO/FPO addresses or certain territories.
Order Tracking
You can track your order status at any time by:
- 1.Logging into your account and visiting the Orders section.
- 2.Using the tracking number provided in your shipping confirmation email on our carrier's website.
- 3.Contacting our customer support team with your order number.
Note: Tracking information may take up to 24 hours to update after your order has shipped.
Frequently Asked Questions
When will my order ship?
Most orders are processed and shipped within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.
Can I change my shipping address after placing an order?
You can request an address change if your order hasn't shipped yet. Please contact our customer support team immediately with your order number and the new shipping address. Once an order has shipped, we cannot change the delivery address.
What do I do if my package is lost or damaged?
If your package appears to be lost or arrives damaged, please contact our customer support team within 48 hours of the delivery date. Please provide your order number, photos of any damage (if applicable), and we will work with you to resolve the issue promptly.
Do you offer expedited shipping for all products?
Expedited shipping options (Express and Next Day Delivery) are available for most products. However, some oversized or special items may only be eligible for Standard Shipping. The available shipping methods will be displayed during checkout.
Still have questions?
Our support team is here to help with any other shipping concerns.