How Can We Help You?

Find answers to frequently asked questions, get support, and learn more about our products and services.

Frequently Asked Questions

Orders & Shipping

How do I track my order?

You can track your order by logging into your account and visiting the 'Orders' section. Alternatively, you can use the tracking number provided in your shipping confirmation email.

What are your shipping timeframes?

Most orders ship within 24 hours and typically arrive within 3-5 business days for domestic orders. International shipping may take 7-14 business days depending on the destination.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

How do I initiate a return?

To initiate a return, log into your account, go to your orders, select the order containing the item you wish to return, and follow the return instructions. You can also contact our support team for assistance.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Payment & Billing

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Is my payment information secure?

Yes, all payment information is encrypted and processed securely. We do not store your full credit card details on our servers.

Can I change my payment method after placing an order?

Unfortunately, you cannot change the payment method once an order has been placed. If needed, you can cancel the order (if it hasn't shipped) and place a new one with the preferred payment method.

Account & Privacy

How do I create an account?

To create an account, click on the 'Account' icon in the top navigation bar and select 'Register'. Follow the prompts to provide your email, create a password, and complete your profile information.

How is my personal information used?

We use your personal information only to process orders, improve your shopping experience, and communicate with you about your purchases. Please refer to our Privacy Policy for more details.

Can I delete my account?

Yes, you can request to delete your account by contacting our support team. Note that certain information may be retained for legal and business purposes.

Need immediate assistance?

Use our AI chatbot for instant answers to common questions, or chat with our support team during business hours.

Help Center | UniQVerse